What Is BIZFORM?

BIZFORM (Business Forms), is a document centered workflow management system that enables enterprises to define and manipulate their business processes on an IT infrastructure. BIZFORM stores document content and layout information in a structured manner. BIZFORM uses this approach to view documents as activities in a workflow.

“BIZFORM increases productivity by allowing your organization to easily monitor, audit and integrate enterprise data, and thus increases customer satisfaction”

BIZFORM document can contain any data from an enterprise database to field form and ERP managed objects. Data types can be numeral, text, audio, video, Word documents or Excel spreadsheets.

BIZFORM modules include:

• BIZFORM Records Management
• BIZFORM Web Content Management
• BIZFORM Help Desk
• BIZFORM Work Order Management
• BIZFORM ERP Integration

BIZFORM Records Management

BIZFORM/RM is designed to classify, archive, preserve and destroy records that are produced in the day-to-day work of an organization.
With BIZFORM’s flexible design, a record can contain scanned data, text, voice data and other BIZFORM defined data types.

Records can initiate a workflow or can be produced by workflow activity. Depending on the data and predefined conditions, SMS and e-mail integration can easily be attacted to a record.



“Remove the Chaos”

• Hierarchical Folder Management
• Archive Management
• Document and Process Folders
• Dynamic Workflow Design
• Folder Access Security
• ERP Integration
• Form Template Design
• Document Centric Activity Design
• Short/Long Term Locking Mechanism
• Incoming/Outgoing Document Tracing
• Version Management
• Redirection and Control
• Draft/Confirm/Publish/Archive lifecycle management
• Optical Character Recognition (OCR)
• Conversion to Standard Formats (TIFF, HTML, PDF)
• Debit/Transfer/Return/Delivery Operations

BIZFORM Web Content Management

Most company web sites are currently managed by off-line methodologies which are difficult to use. Needs such as continuous contents updating, individualised private information presention, and interactive interface display make web site administration iancreaingly exhausting.

The BIZFORM Web Content Management system, with its two modes of update and display, makes web site administration very simple and enjoyable. In this way, it is possible to open a web page instantly, change the content, save and publish, within privileges.

“Web Content Management reduces the time, cost and expertise necessary for web page updating”

BIZFORM Help Desk

An organization’s products have no value if customer satisfaction falls short of Total Quality Management, which certainly brings a decrease in quality and productivity.

“HelpDesk is the public face of an organization”

BIZFORM/HD increases customer satisfaction by supporting:

• Automatic redirection by recognizing topics on reported problems.
• Starting jobs by e-Mail and XML posting
• SMS warning on delays
• Increased query support
• Text indexing and search

BIZFORM WorkOrder Management

In order to respond to customer’s requests, it is vital to perform plan and monitor work orders.

BizForm/WO allows managers to define, manage and monitor work orders.

“Define work orders, assign to staff and monitor instantly”

“Be informed by SMS or email about critical work orders”

“Measure the success and productivity of your personnel”

BIZFORM ERP Integration

Document/Records management is usually seen as a separate system from ERP. However, the difficulties experienced by this way of looking lead enterprises to seek complete solutions.




BizForm is focused on ERP Integration and allows the management of these data on documents and in workflows.



BIZFORM/EI reads and writes data from an ERP/MRP/CRM. Integration can be made by native connection or Web Services.



“The real benefit of a Document Management System comes from links with ERP, MRP and CRM systems”

e-Mail/SMS/XML

Techonological advances allow easy implementing and use of communication protocols and mechanisms including SMS, email, XML and SOAP .

BIZFORM’s SMS and email integration facilities add value to customer relationships.

“E-Mail and SMS integration allows the monitoring and planning of work orders on time, thus increasing productivity”

“Customer satisfaction is increased by informing them about business processes”

“XML interface allows Enterprise Integration”

Security

BIZFORM implements a layered security architecture to limit document access.

Access to any data is handled by BIZFORM Workflow Security Layer. The control is done on role definitions according to organization, department, title and identity.

BIZFORM security architecture allow the definition of read, write, and modify access levels. Access levels can be assigned to virtual roles which are resolved to actual users in runtime.

“BIZFORM’s multilayered security architecture protects your data”

Components and Technical Specifications

• Database Management and Backup
• Automatic Version Management
• HTML Generation
• Office Integration
• OR-Mapping
• Web-Based Interfaces
• User Activity Logging
• Database Independency: Oracle, Ms-SqlServer, Sybase, DB2